It seems that we are having another media field day on CTA (Canadian Transportation Agency)’s updated FAQ regarding whether allowing the Airlines to provide vouchers instead of a refund. While all the media, big or small, are claiming victory over the CTA’s newest clarification. They seemed missed a crucial fact: CTA is not backtracking anything, rather than clarifying the misleading information they have provided in March. For what it matters, they are not willing to do anything about retracing the Statement of Voucher (SOV).
